Privacy Policy

Last updated: March 21, 2026

1. Information We Collect

We collect the following types of information:

Account Information: When you create an account, we collect your email address, name (if provided), and authentication credentials. If you sign up using Google OAuth, we receive your name, email address, and profile picture from Google.

Usage Data: We collect information about your interactions with the Platform, including questions answered, scores, session durations, streak data, and learning progress. This data is used to provide personalized features like readiness scores and weak area analysis.

Payment Information: Payment processing is handled entirely by Stripe. We do not store your credit card number, CVV, or full card details on our servers. We receive only a confirmation of payment and a reference identifier from Stripe.

Device Information: We may collect basic device and browser information (browser type, operating system, screen resolution) to optimize your experience and diagnose technical issues.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Platform
  • Track your learning progress and generate personalized study insights
  • Process payments and manage your subscription
  • Send important account-related communications (password resets, payment confirmations)
  • Analyze usage patterns to improve our content and features
  • Prevent fraud and ensure Platform security

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage

Your data is stored securely using Supabase, a cloud database platform built on PostgreSQL. Supabase provides enterprise-grade security including encryption at rest and in transit, and Row Level Security (RLS) policies that ensure you can only access your own data.

Our infrastructure is hosted on secure cloud servers. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

4. Payment Processing

All payment transactions are processed securely by Stripe, a PCI DSS Level 1 certified payment processor. When you make a purchase, you are redirected to Stripe's secure checkout page. We never have access to your full payment card details.

For more information about how Stripe handles your data, please review Stripe's Privacy Policy.

5. Cookies and Local Storage

We use browser local storage to maintain your session and, for free-tier users, to store learning progress locally. We use essential cookies for authentication and session management.

We do not use third-party tracking cookies or advertising cookies. We may use analytics tools to understand how the Platform is used, but these do not track you across other websites.

6. Third-Party Services

We use the following third-party services that may process your data:

  • Supabase: Database hosting, authentication, and data storage
  • Stripe: Payment processing
  • Google: OAuth authentication (optional, only if you choose to sign in with Google)

Each of these services has their own privacy policy governing how they handle your data. We encourage you to review their respective privacy policies.

7. Data Retention

We retain your account data and learning progress for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law (e.g., financial transaction records).

Anonymized and aggregated data that cannot be used to identify you may be retained indefinitely for analytical and improvement purposes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate personal data
  • Deletion: Request deletion of your personal data and account
  • Export: Request a portable copy of your data
  • Objection: Object to certain types of data processing

To exercise any of these rights, please contact us at the email address provided below.

9. Children's Privacy

The Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a prominent notice on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the revised policy.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: support@pswleap.com

Disclaimer: PSW Leap is an independent exam preparation platform. We are not affiliated with, endorsed by, or associated with the National Association of Career Colleges (NACC) or any provincial regulatory body for Personal Support Workers.

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support@pswleap.com

PSW Leap is an independent exam preparation platform and is not affiliated with, endorsed by, or officially connected to the National Association of Career Colleges (NACC) or any provincial regulatory body. All content is based on publicly available PSW curriculum standards.

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